Shipping policy

 

Shipping & Delivery Policy

Last Updated: [Date, September 19, 2025]

Thank you for visiting and shopping at [DIYWAX Shop]! The following terms and conditions constitute our Shipping & Delivery Policy.

1. Order Processing Time All orders are processed within [1-3] business days (excluding weekends and public holidays) after receiving your order confirmation email. Orders placed after 2:00 PM EST will be processed on the next business day.

2. Shipping Destinations & Rates We currently ship to the following countries: [United States, Canada, Europe, Australia and so on].

· US$ 5.99 shipping fee for every order].
*International delivery times are estimates and may vary due to customs processes.

3. International Orders & Customs For orders shipped outside of [Your Country], please note:

· Any customs, import duties, taxes, or fees imposed by the destination country are the sole responsibility of the recipient.
· [DIYWAX Shop] is not liable for these charges and cannot predict what they may be.
· For more information, please contact your local customs office.

4. Shipment Confirmation & Order Tracking You will receive a shipment confirmation email with a tracking number once your order has shipped. The tracking number will be active within 24 hours.

Click the link in your email or use the tracking portal on our carrier's website ([e.g., USPS, UPS, DHL]) to follow your package's journey.

5. Delivery Issues & Lost Packages We are not liable for any delays in delivery once the package has been handed over to the shipping carrier. Delays can occur due to weather, customs, or carrier backlog.

If your tracking information shows the package was delivered but you have not received it, please first check with your neighbors and local post office.

If the package is lost in transit, please contact us at [your email address, e.g., Cherish2017@foxmail.com] within [e.g., 30 days] of the estimated delivery date. We will open an investigation with the shipping carrier on your behalf. Please note that carrier investigations can take several business days.

6. Damaged Items Please inspect your package upon arrival. If your item is damaged during shipping, please contact us within 48 hours of delivery at [your email address]. Include photos of the damaged product and the packaging. We will work with you to find a satisfactory solution, which may include a replacement or refund.

7. Returns & Refunds Please refer to our comprehensive [Return & Refund Policy](link to your return policy page) for detailed instructions. Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

8. Contact Us If you have any questions about our shipping policy, please contact us:

· Email: [your email address, e.g., Cherish2017@foxmail.com]
· Response Time: We strive to respond to all inquiries within 24 business hours.

 

Tracking An Order

You'll receive an e-mail that confirms your order has been shipped.